Shipping Policy

AERTHIX Shipping Policy

Effective Date: 17 July 2026

1. About This Policy

This Shipping Policy applies to purchases made through AERTHIX, a brand owned and operated by PTS Consumer Products.

2. Shipping Coverage

We currently ship across serviceable locations in India through trusted third-party logistics partners. Delivery availability depends on your PIN code.

3. Shipping Charges

Shipping charges are calculated based on the delivery PIN code, package weight, dimensions and rates provided by our third-party logistics partners. The applicable shipping charges will be displayed during checkout before payment. If PTS Consumer Products introduces free shipping offers for AERTHIX in the future, the offer will be clearly displayed on the cart or checkout page and will apply only to eligible orders.

4. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

5. Delivery Timeline

Delivery timelines are estimates and may vary due to courier operations, weather, public holidays or circumstances beyond our reasonable control.

6. Tracking

Tracking details will be shared via email, SMS or WhatsApp, where applicable, once your order has been dispatched.

7. Failed Deliveries

Customers are responsible for providing an accurate delivery address. Orders returned due to incorrect addresses, repeated failed delivery attempts or refusal to accept delivery may attract additional reshipping charges.

8. Damaged Shipments

If a shipment appears damaged or tampered with, refuse delivery where possible and contact us immediately at wecare@aerthix.com with supporting photographs.

9. Force Majeure

PTS Consumer Products shall not be liable for delivery delays caused by events beyond its reasonable control.

10. Contact Us

PTS Consumer Products
Brand: AERTHIX
Email: wecare@aerthix.com