Return and Refund Policy

AERTHIX Return & Refund Policy

Effective Date: 17 July 2026

1. Introduction

Thank you for shopping with AERTHIX, a brand owned and operated by PTS Consumer Products. We strive to deliver every order in excellent condition. This Return & Refund Policy explains when returns, replacements and refunds are accepted.

2. Eligible Returns

You may request a return, replacement or refund if: (a) you receive a damaged product; (b) you receive an incorrect product; (c) the package is visibly tampered with upon delivery; or (d) the product has a manufacturing defect. All requests are subject to verification by PTS Consumer Products.

3. Reporting an Issue

Any issue must be reported within 48 hours of delivery by emailing wecare@aerthix.com with your order number, a description of the issue and clear photographs or videos of the product, packaging and shipping label. Claims made after this period may not be eligible for review.

4. Non-Returnable Products

For hygiene, safety and quality reasons, products that have been opened, used, intentionally damaged, or damaged due to improper handling, storage or misuse are not eligible for return or refund unless there is a verified manufacturing defect or delivery error.

5. Verification Process

Once your request is received, our team will review the information provided and may request additional details. We reserve the right to approve or reject a claim after verification.

6. Refunds

If your claim is approved and a refund is applicable, the refund will be processed to the original payment method within 7–10 business days after approval. Actual credit timelines may vary depending on your bank or payment service provider.

7. Replacements

Where appropriate and subject to stock availability, we may offer a replacement instead of a refund. If the product is unavailable, a refund may be issued at our discretion.

8. Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team. Once an order has been dispatched, it cannot be cancelled and will be governed by this Return & Refund Policy.

9. Limitation

PTS Consumer Products reserves the right to refuse returns or refunds where the claim is fraudulent, unsupported, outside the applicable reporting period or otherwise inconsistent with this Policy or applicable law.

10. Contact Us

PTS Consumer Products
Brand: AERTHIX
Email: wecare@aerthix.com