Privacy Policy

AERTHIX Privacy Policy

Effective Date: 17 July 2026

1. Introduction

Welcome to AERTHIX, a brand owned and operated by PTS Consumer Products (referred to as "PTS Consumer Products", "Company", "we", "our" or "us"). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, place an order or interact with us. By using our website, you agree to this Privacy Policy.

2. Information We Collect

We may collect your name, email address, mobile number, billing and shipping addresses, company name and GST details (where applicable), order history, customer support communications, device information, IP address, browser details, cookies and website usage data. Payments are processed through secure payment gateways and PTS Consumer Products does not store your debit card, credit card, CVV, UPI PIN or banking credentials.

3. How We Use Your Information

We use your information to process and deliver orders, provide customer support, manage returns and refunds, improve our products and website, personalise your experience, detect fraud, comply with legal obligations, maintain business records and send transactional communications. Promotional communications are sent only where permitted by law or with your consent.

4. Cookies

Our website uses cookies and similar technologies to remember your preferences, improve website functionality, analyse visitor behaviour and measure marketing performance.

5. Sharing of Information

PTS Consumer Products does not sell, rent or trade your personal information. Information may be shared only with trusted service providers such as website hosting providers, payment gateways, logistics partners, analytics providers and customer communication platforms, or where required by law.

6. Data Security

We maintain reasonable administrative, technical and organisational safeguards, including SSL encryption, secure payment processing, restricted employee access and regular security monitoring. While we use industry-standard safeguards, absolute security cannot be guaranteed.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, comply with legal obligations, resolve disputes and enforce our agreements.

8. Your Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, withdraw consent where applicable and opt out of marketing communications by contacting wecare@aerthix.com.

9. Children's Privacy

Our website is intended for individuals aged 18 years or above or those using it under the supervision of a parent or legal guardian.

10. Compliance

PTS Consumer Products processes personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and other applicable legal requirements.

11. Changes to this Policy

We may update this Privacy Policy periodically. The revised version will be published on this page with an updated Effective Date.

12. Contact Us

PTS Consumer Products
Brand: AERTHIX
Email: wecare@aerthix.com